Frequently Asked Questions & Buyer Guidelines

Testing our existing physical product lines is the fastest and most cost-effective way to verify Korean PBT softness, autoclave curl memory, and 6–8 week glue retention. Developing custom printed packaging plates before testing lash quality introduces unnecessary delays of 3–4 weeks. Once stock samples pass your salon evaluation, we proceed smoothly with custom private-label branding.

Yes, 100%. We operate a transparent sample fee rebate policy: all sample product costs and express air shipping charges are fully credited back to your account and deducted from your first mass production purchase order.

Stock sample kits (lash extension trays, pre-glued cluster boxes, adhesive bottles, and primers) are packaged in our cleanroom and dispatched via express courier (DHL / FedEx) within 24–48 hours, arriving at most European and North American addresses within 5–7 business days.

Our private-label MOQ starts at 100 trays for eyelash extension products, 100 packs for DIY cluster lashes, and 50 bottles or units for adhesives and accessories. This low threshold enables emerging brands and salon chains to launch proprietary collections without immobilizing large amounts of working capital.

We provide transparent 3-tiered wholesale price breaks: Starter Tier (100–499 trays for market testing, or from 50 bottles / units for liquids and accessories), Growth Tier (500–1,999 units at tiered volume rebate), and Distributor / Container Tier (2,000+ units at factory direct contract rates). Freight is always quoted separately from product and customization costs.

Yes, absolutely. You do not need to hire a third-party design agency. Provide your logo vector, color scheme, or a simple sketch, and our in-house beauty graphic designers will render photorealistic 3D box mockups and technical dielines free of charge, modifying the artwork until you are 100% satisfied.

We manufacture luxury magnetic book boxes with soft-touch paper, sliding drawer cases with satin ribbon pulls, scratch-resistant magnetic acrylic palettes, and 100% biodegradable FSC-certified paper trays designed to meet strict European VerpackG and French EPR circular packaging mandates.

Yes. While digital 3D proofing is sufficient for 90% of our clients, custom printed physical box prototypes can be arranged upon request; associated printing plate and tooling costs are quoted transparently and can be offset against bulk contracts.

Standard repeat bulk orders are manufactured and inspected within 3 to 4 weeks. First-time custom private-label packaging orders typically require 4 to 5 weeks following final dieline approval to accommodate bespoke box printing and foil tooling.

We support EXW (factory direct pickup), FOB (port delivery to Shanghai/Qingdao/Shenzhen), and DDP (Delivered Duty Paid). Under DDP, UBLASH coordinates all international air or ocean freight, export/import tariffs, and customs paperwork, delivering directly to your salon, studio, or warehouse doorstep.

Every order is packed in reinforced five-layer corrugated export cartons with internal corner edge protectors and moisture-barrier silica pouches. All master packaging passes standard 1.2-meter ISTA-1A drop tests before leaving the factory dock.

For standard wholesale production, we accept wire transfers (T/T) and PayPal. Orders under $3,000 USD are prepaid in full. Orders over $3,000 USD require a 50% deposit upon mutual PI sign-off to lock production slots and raw materials, with the remaining 50% balance payable before shipment.

We operate under a strict accountability policy: your designated senior account manager remains your permanent contact. Buyers have a formal 14-day inspection window upon delivery. In the verified event of manufacturing discrepancies exceeding agreed AQL standards, UBLASH promptly dispatches expedited replacement units or issues commercial credit memos.